InstaIndex uses Shopify’s built-in subscription billing system, so all charges and plan changes are handled through Shopify.
Recurring subscription charges
When you subscribe to a paid plan for InstaIndex, Shopify creates a recurring subscription charge that appears on your Shopify bill. This charge renews automatically based on your billing cycle (typically every 30 days). This means you don’t have to manually pay each month. Shopify takes care of the billing for you.
Changing your plan
If you change your plan while your current plan is still active:
Shopify will ask you to approve a new recurring charge.
Your existing subscription is canceled and replaced by the new one once approved.
Charges and credits may be prorated or adjusted based on the timing of the change.
Proration and Credits
When switching plans mid-cycle, Shopify may calculate the charges based on how much time was left in the billing period. This ensures you are charged fairly for what you’ve used:
If you upgrade to a higher-priced plan, you may be charged a prorated amount based on the difference.
If you downgrade, you may receive prorated credits that apply to future charges.
What happens when you uninstall InstaIndex
If you uninstall InstaIndex, Shopify automatically cancels your subscription. You will NOT receive a refund for the remainder of the current billing period, so uninstalling does not create a credit for the unused time. However, you can reinstall InstaIndex at any time before the billing period ends and continue using the app. This behaviour is defined by Shopify’s billing system.
It’s important to remember that Shopify manages all recurring charges, plan changes, proration, credits and billing cycles. InstaIndex does not handle payments directly; all billing processes and invoices are controlled by Shopify.
Need more help? If you have any questions about billing or subscriptions, please contact us or you may also refer to your billing details in your Shopify admin.